PORT OF SPAIN, October 06, 2015 – Caribbean Airlines having conducted a detailed review of its network, consistent with the current competitive environment, has taken the difficult decision to withdraw the Boeing 767 fleet from its operations.
As a consequence of this change, Caribbean Airlines will discontinue service to London Gatwick, effective January 10, 2016. This has not been an easy decision, since the airline’s customers have loyally supported the London service especially in the peak periods.
Photo courtesy www.planespotters.net
Unfortunately, the costs associated with maintaining the Boeing 767 aircraft operation, has led Caribbean Airlines to the decision of simplifying its fleet and focusing its limited resources to build connectivity in the North American and Caribbean markets.
Caribbean Airlines will assist its valued customers with finding alternative travel arrangements to/from London, having communicated its plans to the other airlines serving this route. A dedicated unit at Caribbean Airlines call centers will assist affected customers with their travel needs.
Ticketed customers where both the departure and return between POS and LGW is after January 10, 2016 have the following options:
1- Full refund
2- Re-allocation to other services where possible
3- If you wish to look at other options please contact Caribbean Airlines Call Centers at the numbers listed below
Ticketed customers who will have commenced travel before January 10th, 2016 to POS or LGW have the following options:
1- Full refund
2- Refund for your return portion only
3- If you wish to look at other options please contact Caribbean Airlines Call Centers at the numbers listed below
Customers who may have further questions can contact Caribbean Airlines call centers for specific information.
| USA, Canada & St. Maarten + 1 800 920 422 |
Caribbean & Guyana + 1 800 744 2225 |
| Trinidad & Tobago and Suriname + 1 868 625 7200 |
Caracas + 58 212 335 7405 |
| United Kingdom + 44 870 774 7336 or + 44 845 362 4225 |
All other locations + 1 800 523 5585 |
Travel agencies with additional questions may also contact the airline’s call centers for more information.
ARRANGEMENTS FOR FREQUENT FLYERS:
7th Heaven Reward Customers (Monday – Friday 8 a.m. – 4.30 p.m.) may contact:
Caribbean, Canada & USA Jamaica
+1 800 523 5585 +1 888 359 2475
Caribbean Airlines Miles Members (Monday – Friday & Public Holidays, 7.00a.m – 7.00p.m and Saturday & Sunday 8.00a.m – 6.00p.m.) may contact:
| USA, Canada & St Maarten +1800 920 4225 |
USA and Canada +1 855 336 4537 |
Caribbean & Guyana + 1 800 744 2225 |
| Trinidad & Tobago and Suriname + 1 868 625 5540 |
Caracas + 58 212 335 7405 |
UK/Europe + 44 845 362 4225 |
The airline apologizes for any inconvenience caused by this change and will continue to work with customers to facilitate their travel needs. Caribbean Airlines looks forward to serving its valued customers to/from London until January 10, 2016 and throughout its broader network to its nineteen destinations.
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